Privacy Policy & Terms of Use

Last updated: November 2026

Caloundra Markets is operated by the Caloundra Chamber of Commerce & Industry Inc (ABN 49 271 880 859). We are committed to handling your personal information in an open and transparent way, in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), and we hold ourselves to those standards as a matter of good practice.

This policy applies to personal information collected through the Caloundra Markets website (caloundramarkets.com.au), our newsletter and contact forms, and in connection with our market events. Section 13 sets out the terms for using this website. By using the website, you agree to them.

1. What personal information we collect

Visitors & newsletter subscribers

• Name and email address (newsletter sign-up)
• Contact details submitted through our contact form (name, email, phone)
• The content of your enquiry

Stallholders

• Full name, business or trading name and ABN
• Email address, postal and business address, and phone number
• Public and product liability insurance details and documents
• Food licence and other permit details, where applicable
• Product and service descriptions submitted in applications
• Emergency contact details
• Booking, payment and attendance history
• Photos, logos and links you provide for our public vendor directory

Card payments are processed by Stripe through our booking platform. We do not store full card details.

Event attendees & market visitors

• We do not routinely collect personal information from visitors at our markets
• CCTV footage may be captured at some market locations for safety purposes, operated by venue owners
• Photographs and video taken at our markets may include members of the public (see section 3)

We only collect personal information that is reasonably necessary for our functions and activities. We do not routinely collect sensitive information, such as health information. Where a compliance document or incident record contains sensitive information, we collect it only where it is needed for market compliance, safety or permit conditions, and with your consent.

2. How we collect personal information

We collect personal information:

• Directly from you when you submit a contact form, sign up for our newsletter, or apply to be a stallholder
• Through our stallholder booking platform
• Through our website via cookies and analytics tools (see section 9)
• When you email, call or message us directly
• At market events when you interact with our team

Where practicable, we collect personal information directly from you. If we collect information about you from someone else, we will take reasonable steps to let you know.

Our booking platform

Our stallholder booking platform at caloundra.tekram.com.au is provided and hosted for us by TEKRAM, a software provider. Caloundra Markets is responsible for the information you provide through the platform and decides how it is used. TEKRAM holds it on our behalf, only to run the platform. The platform's own privacy page explains TEKRAM's role.

3. How we use your personal information

We use personal information for the purposes for which it was collected, and for related purposes you would reasonably expect, including:

For all individuals

• Responding to enquiries and providing customer service
• Sending the newsletter or event updates you have subscribed to
• Improving our website and services
• Meeting our legal obligations

For stallholders

• Assessing and managing stallholder applications and bookings
• Allocating stall sites and planning market layouts
• Issuing invoices and processing payments
• Sending booking confirmations, site allocations and operational information
• Checking insurance, licence and other compliance requirements
• Publishing approved vendors in our public vendor directory
• Recording and responding to incidents at our markets
• Applying our stallholder terms and conditions

Photography & promotional use

Our markets are public events. Photographs and video may be taken by Caloundra Markets staff or authorised photographers for promotional purposes, including on our website, social media and in print. If you do not wish to be photographed, please let our team know on the day.

We will not use your personal information for an unrelated purpose without your consent, unless required or authorised by law.

4. Disclosure of personal information

We do not sell, rent or trade your personal information. We may share it with:

• Caloundra Chamber of Commerce & Industry Inc staff and volunteers: as the organisation that operates Caloundra Markets, for administrative and operational purposes
• Service providers who help us run our services, including our booking platform provider (TEKRAM), payment processor (Stripe), email marketing platform and website hosting provider. We only share the information they need to do their job
• Sunshine Coast Council, venue owners or site managers: where required by permit, venue or insurance conditions
• Government agencies or regulators: where required or authorised by law
• Professional advisers, such as lawyers, accountants or insurers, where necessary

5. Direct marketing

We may send you market updates, event information and news where you have subscribed, or where we have an existing relationship with you and you would reasonably expect to hear from us.

You can opt out at any time by:

• Clicking the unsubscribe link in any email we send
• Contacting us at [email protected]

We will action opt-out requests within 5 business days.

6. Overseas disclosure

Our booking platform's data is stored in Australia. Some of our other service providers, including email, payment, website and analytics providers, may store or process information outside Australia, including in the United States and the European Union. We take reasonable steps to ensure information disclosed overseas is handled consistently with the Australian Privacy Principles.

7. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include:

• SSL encryption on our website and booking platform
• Secure, access-controlled hosting
• Limiting access to personal information to people who need it
• Using reputable third-party platforms with their own security measures

If we become aware of a data breach that is likely to cause serious harm, we will act promptly to contain and assess it, and we will notify affected people and, where appropriate, the Office of the Australian Information Commissioner (OAIC).

8. Accessing and correcting your information

You can ask to access the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading.

Contact us using the details in section 14. We aim to respond within 30 days, and access is usually free of charge. If we cannot provide access or make a correction, we will explain why.

9. Cookies & website analytics

Our website uses cookies, which are small text files stored on your device, to keep the site working and to understand how visitors use it.

We may use cookies for:

• Website functionality and performance
• Analytics (such as Google Analytics), to understand how visitors use the site overall
• Remembering your preferences

We use analytics to look at trends across all visitors, not to identify individuals. We do not use cookies for targeted advertising.

Your choice

When you first visit, a notice lets you accept or decline analytics cookies. Analytics is on unless you decline. You can change your choice at any time with the "Cookie settings" button at the bottom of every page. We remember your choice in a small cookie for 12 months. You can also block or delete cookies in your browser settings.

10. Keeping your information

We keep personal information only for as long as we need it for the purposes in this policy and to meet our legal obligations. Financial records are kept for at least 5 years, as required by Australian tax law. When information is no longer needed, we take reasonable steps to delete or de-identify it.

11. Third-party websites

Our website links to other websites, including our booking platform, the Caloundra Chamber of Commerce website, social media and event partners. Their own privacy policies apply to them, and we encourage you to read them.

12. Children's privacy

Our website is not directed at children, and stallholder accounts on our booking platform are for people aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

13. Terms of use

Market information

We work to keep market dates, times, locations and fees on this website accurate and up to date. Markets can change at short notice, for example because of weather, safety or council requirements, so please check our website or social media on the day, or contact us, before you rely on anything for a trip or a booking.

Stall bookings and other websites

Stallholder applications, bookings and payments are made through our booking platform at caloundra.tekram.com.au, not through this website, and are covered by our stallholder terms and conditions. This website also links to other websites, such as the Caloundra Chamber of Commerce, market partners and social media. We aren't responsible for the content of websites we don't run.

Using the website

Please use this website lawfully and respectfully. Please don't send spam, false information or anything offensive through our contact form, try to access parts of the website that aren't meant for the public, or use automated tools in a way that slows the website down for other visitors. We may block access from anyone who misuses the website.

Our content

The text, photographs, logos and design on this website belong to the Caloundra Chamber of Commerce & Industry Inc or the people who have given us permission to use them. You're welcome to share links to our pages and to share our market dates. Please ask us before reusing our photos, logos or other content for anything else. If you think something on this website uses your work without permission, contact us and we will look into it promptly.

Your rights and our responsibility

Nothing in these terms limits any rights you have under the Australian Consumer Law, including the consumer guarantees, or any other law that can't be excluded. Subject to that, we provide this website for general information and aren't responsible for loss caused by relying on information that has changed, or by the website being briefly unavailable.

Changes and governing law

We may update this policy and these terms from time to time. The current version will always be published on this page with its "Last updated" date. This website and these terms are governed by the laws of Queensland, Australia.

14. Complaints & contact

If you have a question about your personal information, or believe we have not handled it in line with the Australian Privacy Principles, please contact us first. We will acknowledge your complaint within 7 days, investigate it, and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.